It’s no secret that the topic of service charge can be a contentious conversation. The property management industry often comes under scrutiny for confusion around residential service charge and what it entails. If a management firm isn’t implementing high levels of communication, residents can feel a disconnect between what they’re paying and what work they’re seeing done, with little transparency or control over the decision-making process.

London property management companies will tell you first-hand that behind every well-kept property is a network of skilled contractors. From electricians, plumbers to landscapers, and pre planned maintenance professionals, they work (often very much behind the scenes) to help ensure that communal facilities run like clockwork.

This week, POD explore why strong contractor relationships are so important and how we ensure the most effective collaborations.

Today, effective residential property management goes beyond the basic upkeep of buildings and handling finances. At its core, property management is about delivering a seamless, positive experience for residents, from the very first interaction. Understanding the significance of good customer experience enables property managers to create lasting relationships, foster loyalty, and elevate the overall reputation of their properties and the services they provide.

POD have created the best easy-to-digest tips on switching property managing agents, based on our years of experience and industry award-winning expertise.

Within the UK property management industry, good communication stands as the cornerstone of success. However, the fast-paced changes in technological capabilities and customer demands have dramatically changed how property managers communicate with customers; the industry is now embracing a wave of smarter innovation.

 This week, the POD team explore how change is reshaping the industry and enhancing efficiency, whilst touching on some of our own processes that help to manage resident expectations and protect employee welfare.

It’s no secret that in the property management world, customer experience reigns supreme and the property management industry is often under intense scrutiny. From inadequate communication to inefficient maintenance processes, there are significant gaps that impact resident satisfaction and operational efficiency. However, at POD we are already trailblazing in our approach to ensure we make a difference to our industry.

There is often confusion as to what residential service charge actually is and where the money is spent. Here, the POD team take a closer look at service charges, management fees, discussing why transparent pricing and communication is key within the industry, with a few examples along the way!

POD Property Management Win Managing Agent of the Year at the ACE Awards 2024!

If you are thinking of appointing a new property management company, inviting them to tender is standard protocol and a key part of the procurement process. However, what you may not know is that there are a few key questions that you should be asking to ensure the right fit for your building requirements and therefore, your residents.

Looking to know the difference between block and estate management? This week, our property management experts answer this common query, distinguish between the two services and detail what you can expect from POD as your property management company for both block and estate.

At POD, we strive to deliver the same impeccable level of property management regardless of whether the development is classed as luxury living developments, a modern estate or anything in between! This being said, luxury developments tend to be more amenity rich; naturally they have more to manage and facilitate, which means expectations are justifiably higher. Here, our team take a closer look at amenity rich developments.

At POD, elevating build to sell developments through smart property management is our bread and butter. This week, the POD team take a closer look at build to sell properties, some of the common queries surrounding them and how enlisting the help of a property management company can benefit and impact BTS processes long-term.