It’s no secret that the topic of service charge can be a contentious conversation. The property management industry often comes under scrutiny for confusion around residential service charge and what it entails. If a management firm isn’t implementing high levels of communication, residents can feel a disconnect between what they’re paying and what work they’re seeing done, with little transparency or control over the decision-making process.

Today, effective residential property management goes beyond the basic upkeep of buildings and handling finances. At its core, property management is about delivering a seamless, positive experience for residents, from the very first interaction. Understanding the significance of good customer experience enables property managers to create lasting relationships, foster loyalty, and elevate the overall reputation of their properties and the services they provide.

It’s no secret that in the property management world, customer experience reigns supreme and the property management industry is often under intense scrutiny. From inadequate communication to inefficient maintenance processes, there are significant gaps that impact resident satisfaction and operational efficiency. However, at POD we are already trailblazing in our approach to ensure we make a difference to our industry.

If you are thinking of appointing a new property management company, inviting them to tender is standard protocol and a key part of the procurement process. However, what you may not know is that there are a few key questions that you should be asking to ensure the right fit for your building requirements and therefore, your residents.

Looking to know the difference between block and estate management? This week, our property management experts answer this common query, distinguish between the two services and detail what you can expect from POD as your property management company for both block and estate.

At POD, elevating build to sell developments through smart property management is our bread and butter. This week, the POD team take a closer look at build to sell properties, some of the common queries surrounding them and how enlisting the help of a property management company can benefit and impact BTS processes long-term.

Choosing the right property management company is a crucial decision for any developer to make. Alongside the countless factors you need to consider, there are many companies to choose from, which means the process can feel overwhelming at the best of times.

At POD, we believe in smarter property management and making developments exceptional. To help you make the best choice for your development, we are taking a closer look at the ‘must-haves’ when choosing a property management partner.

Jan Miravite-Tiley reflects back on her first 6 months since joining POD.

We look at how the average management fee across the Block Management industry compares to other essential items consumers might pay towards. Decide for yourself whether we provide value for money.

Our COO, Ryan Collier, talks to Anna Clare Harper on The Return Podcast where they discussed how building management has the potential to make or break both investor returns and customer satisfaction.

The IRPM agree with our view that technology could help property management, if only legislation allowed us!

Do we really need to reinvent the PropTech wheel when existing technology could be implemented to make things better for leaseholders?