Block & Estate Management
Your Partner in Property Management Excellence
At POD, we’re all about estate and block management, whether it’s a single residential block, mixed use development or an estate of freehold homes with landscaped areas. We provide complete property and building management services for developments of all sizes and ages. Blending transparent technology with an expert team and a customer-centric approach, we consistently deliver high-quality service and customer satisfaction.
Working with You to Create the Perfect Plan
We work with a range of stakeholders, including Freeholders, Resident Management Companies, Right to Manage Companies, Developers, and Investors, to develop a property management solution that meets both the property's needs and your individual requirements.
We consider a range of factors, including regular site visits, 24/7 site staff requirements, compliance and risk management, service charge management, major works planning and execution, credit control, and ground rent collection. This ensures that we create the perfect management plan to ensure your development is well looked after, just like you deserve.
What We Do
We make resident’s lives easier and less stressful by brilliantly managing the building in which they live.
Putting safety first
Safety is our number one priority. We keep track of what needs doing so our customers don’t have to.
Making sure things work
We proactively maintain hundreds of assets so little issues today don’t turn into major problems tomorrow.
Keeping up appearances
We want residents to feel like their home is beautiful. We work hard to keep it looking neat and tidy.
Providing essential services
Our specialist team procures insurance, utilities, on-site staff and more for the buildings we manage, as well controlling the finances.
A Wide Range of Services
At POD, we pride ourselves on offering the broadest range of block and estate management services, so we can assist you with any property management need you may have.
You can count on POD for reliable, efficient, and proactive management services and trust us to take care of your development.
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When a customer contacts us (be that via email, telephone or social media), their query is intelligently allocated to the team member best equipped to handle it. Our tracking systems and collaborative working ethos means there is no single point of failure and our response times are measured in hours, not days!
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We use a variety of system to manage developments , tailoring our approach to meet the needs of each. From maintenance to customer satisfaction, our tech ecosystem ensures that no detail goes unnoticed. With our smart tracking systems, we can efficiently monitor and track every aspect of property management.
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Our specialists takes the lead in delivering comprehensive mobilisation plans ensuring a seamless transition from construction to 'use' stage. Working closely with our clients, the incoming building management team, and building suppliers, we ensure that all requirements for mobilisation, acceptance, and handover of services are migrated.
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We take pride in delivering a seamless onboarding experience. From interactive introductions to convenient online forms, meticulous attention to detail, and transparent tracking systems, our comprehensive 107-point onboarding process makes the transition to our management as smooth as possible.
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We operate a flexible procurement approach that leverages our national scale and expertise. We group tasks and prioritise multi-skilled suppliers who can accomplish multiple things in one visit, leading to improved service levels. By leveraging our scale and utilising our roster of preferred partners, we are able to offer all our clients more favourable terms.
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We take financial management seriously. We guarantee full financial compliance through our RICS membership, and provide clients with comprehensive financial reporting.
All accounts are reconciled daily, and monies are held in designated trust accounts in the name of the client.
We understand the significance of cash flow in effective building management, which is why we have implemented a rigorous 7-7-7 day process for collecting arrears.
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We have a deep understanding of what needs to be done to keep our buildings secure. From recording safety assets to establishing maintenance programs, we are fully equipped to handle all aspects of fire safety.
Our dedicated Health and Safety team provides guidance and support, including dedicated webpages and apps to keep property owners and residents informed.
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Our team will take care of all your utility needs, from procurement to management, ensuring that everything is streamlined and cost-effective.
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Communication is key to a successful tenancy. Our team is always available to answer questions, address concerns, and keep your tenants informed.
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At POD Management, we know just how important efficient and effective maintenance processes are.
We offer a range of services, including implementing Planned Preventative Maintenance (PPM) programs and conducting life cycle costing analysis to optimise maintenance investments.
We handle day-to-day incidents swiftly and ensure that all works carried out on-site meet the highest standards of satisfaction.
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Legal matters can be complex and overwhelming, but at POD Management, we're here to help.
Whether it's lease assignments, lease extensions, or licenses to alter or sub-let, we liaise with solicitors and accountants, creating collaborative solutions.
We can even offer full support and representation if legal issues escalate.
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At POD, we take the responsibility of supervising your employees and regular contractors seriously, ensuring exceptional service from every team member. Our dedicated team is committed to keeping your staff well-trained and your property in compliance with relevant regulations. We oversee both your direct employees and any agency staff, ensuring the right staffing levels and performance for your property.
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We understand that our reports are your window into how we manage your development. That's why we offer a suite of automated reporting tailored to your site and facilities.
From defect reporting for efficient customer service to concierge reporting for staying on top of live issues, we prioritize safety with incident and accident reporting.
Our cyclical reporting covers key data, giving you a comprehensive understanding of your development's performance. With electronic site inspections and geotagged reports, you can stay up-to-date, while our risk and asset compliance reports ensure proactive maintenance and safety.
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Our comprehensive reporting system enables you to make informed decisions and maintain operational efficiency.
From a concise summary of quarterly activities to updates on outstanding actions, to S20 updates, insurance claims, and consent-related matters, we make sure nothing gets overlooked.
Our commitment to addressing complaints promptly and effectively is reflected in our detailed reporting that includes resolution details.
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At POD, we take pride in keeping your building in top shape. Regular site inspections by our team of experts help us identify potential issues before they turn into major headaches and costly repairs.
Our comprehensive approach not only reduces the chances of major facilities failure, but it also increases the value of your block and improves overall resident satisfaction.
We maintain transparency and accountability through effective communication with stakeholders, detailed site reports, and action plans.
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We understand the importance of a well-managed budget. That's why our team is here to help you with service charge financial management, making sure everything is accounted for.
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We work with leading insurance providers to offer comprehensive coverage that fits your needs and budget.
Certified and Regulated
We're proud to be regulated by the Royal Institution of Charted Surveyors (RICS) and a Member of the The Property Institute (TPI), so you know you're in good hands with POD.
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Constantly Innovating for Your Benefit
We don't settle for the status quo. We are always developing initiatives that actively aid us in everyday management. Our forward-thinking mindset ensures that we continue to meet and surpass your expectations. We strike a balance between our present effectiveness and our future focus, ensuring that we remain at the forefront of property management practices.
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Clear and Concise Reporting Methods
Our clear and concise reporting methods ensure that you always know what's going on and where you stand with your property management. Our bespoke technology has created a smarter way of working that allows us easy track all aspects of block and estate management, including risk assessments, accounts, and scheduled works.
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We Recruit & Manage the Perfect Site Staff
We take responsibility for the recruitment and management of site staff (if needed), only hiring individuals who align with our values, and trust will share our vision of clear, concise property management and service beyond your expectations.
Customer Reviews
Don’t just take our word for it. See what are clients and customers are saying about us!
We're delighted that our customer reviews, which are all based on the experience of real people, are so positive. It speaks volumes about the quality of our service.
The only property management company you’ll ever need
At POD, we're more than just a service provider. We're a team of real people who genuinely care about managing homes. Our innovative, dynamic approach ensures that we consistently provide a level of service that many others promise but fail to provide. With POD, you can trust that we've created a new way of working, a new method for property management that's smarter, more efficient, and always has you in mind.