Ready to Change Managing Agents?
You have a Property Management Company.
But you want the award winning best.
Make the switch below:
Who We Work With
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We manage an extensive portfolio of diverse residential properties, prioritising tailored management solutions that address unique requirements. Our expert team guarantees proactive maintenance, comprehensive financial management, compliance and building safety, securing the best resources and services for an investment's financial performance.
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We understand that every RMC and RTM company has unique needs, as do each residential block. That's why we offer tailored solutions to address your specific challenges, from legal matters and finances to health and safety, insurance, and even out-of-hours emergency support. No matter the size or type of your residential block, our professionals have the expertise to deliver exceptional service.
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With a diverse portfolio ranging from small housing blocks to large mixed-use schemes, we partner with Housing Associations to provide bespoke estate management services for a variety of affordable housing developments. Through comprehensive support in financial management, maintenance, compliance, and community engagement, we ensure resident satisfaction and create thriving and vibrant communities.
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We oversee some of the UK’s most upscale residential havens and grand-scale mixed-use ventures, ensuring smooth operation and impeccable maintenance. Sustainability and stakeholder well-being are at the core of our operations, reflecting our commitment to excellence and compliance with regulatory frameworks. Collaborating with our partners, we deliver exceptional sites, no matter the scale or intricacy of the project.
As Managing Agent of the Year 2024, we provide services to a diverse clientele, including freeholders, resident management companies, right-to-manage companies, developers, and investors.
Our team has a track record of working alongside some of the UK's most renowned and respected property developers.
Our Services
See how we cater to each developer individually to make sure they receive the highest standards:
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When a customer contacts us (be that via email, telephone or social media), their query is intelligently allocated to the team member best equipped to handle it. Our tracking systems and collaborative working ethos means there is no single point of failure and our response times are measured in hours, not days!
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We use a variety of system to manage developments , tailoring our approach to meet the needs of each. From maintenance to customer satisfaction, our tech ecosystem ensures that no detail goes unnoticed. With our smart tracking systems, we can efficiently monitor and track every aspect of property management.
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Our specialists takes the lead in delivering comprehensive mobilisation plans ensuring a seamless transition from construction to 'use' stage. Working closely with our clients, the incoming building management team, and building suppliers, we ensure that all requirements for mobilisation, acceptance, and handover of services are migrated.
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We take pride in delivering a seamless onboarding experience. From interactive introductions to convenient online forms, meticulous attention to detail, and transparent tracking systems, our comprehensive 107-point onboarding process makes the transition to our management as smooth as possible.
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We operate a flexible procurement approach that leverages our national scale and expertise. We group tasks and prioritise multi-skilled suppliers who can accomplish multiple things in one visit, leading to improved service levels. By leveraging our scale and utilising our roster of preferred partners, we are able to offer all our clients more favourable terms.
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We take financial management seriously. We guarantee full financial compliance through our RICS membership, and provide clients with comprehensive financial reporting.
All accounts are reconciled daily, and monies are held in designated trust accounts in the name of the client.
We understand the significance of cash flow in effective building management, which is why we have implemented a rigorous 7-7-7 day process for collecting arrears.
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We have a deep understanding of what needs to be done to keep our buildings secure. From recording safety assets to establishing maintenance programs, we are fully equipped to handle all aspects of fire safety.
Our dedicated Health and Safety team provides guidance and support, including dedicated webpages and apps to keep property owners and residents informed.
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Our team will take care of all your utility needs, from procurement to management, ensuring that everything is streamlined and cost-effective.
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Communication is key to a successful tenancy. Our team is always available to answer questions, address concerns, and keep your tenants informed.
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At POD Management, we know just how important efficient and effective maintenance processes are.
We offer a range of services, including implementing Planned Preventative Maintenance (PPM) programs and conducting life cycle costing analysis to optimise maintenance investments.
We handle day-to-day incidents swiftly and ensure that all works carried out on-site meet the highest standards of satisfaction.
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Legal matters can be complex and overwhelming, but at POD Management, we're here to help.
Whether it's lease assignments, lease extensions, or licenses to alter or sub-let, we liaise with solicitors and accountants, creating collaborative solutions.
We can even offer full support and representation if legal issues escalate.
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At POD, we take the responsibility of supervising your employees and regular contractors seriously, ensuring exceptional service from every team member. Our dedicated team is committed to keeping your staff well-trained and your property in compliance with relevant regulations. We oversee both your direct employees and any agency staff, ensuring the right staffing levels and performance for your property.
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We understand that our reports are your window into how we manage your development. That's why we offer a suite of automated reporting tailored to your site and facilities.
From defect reporting for efficient customer service to concierge reporting for staying on top of live issues, we prioritize safety with incident and accident reporting.
Our cyclical reporting covers key data, giving you a comprehensive understanding of your development's performance. With electronic site inspections and geotagged reports, you can stay up-to-date, while our risk and asset compliance reports ensure proactive maintenance and safety.
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Our comprehensive reporting system enables you to make informed decisions and maintain operational efficiency.
From a concise summary of quarterly activities to updates on outstanding actions, to S20 updates, insurance claims, and consent-related matters, we make sure nothing gets overlooked.
Our commitment to addressing complaints promptly and effectively is reflected in our detailed reporting that includes resolution details.
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At POD, we take pride in keeping your building in top shape. Regular site inspections by our team of experts help us identify potential issues before they turn into major headaches and costly repairs.
Our comprehensive approach not only reduces the chances of major facilities failure, but it also increases the value of your block and improves overall resident satisfaction.
We maintain transparency and accountability through effective communication with stakeholders, detailed site reports, and action plans.
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We understand the importance of a well-managed budget. That's why our team is here to help you with service charge financial management, making sure everything is accounted for.
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We work with leading insurance providers to offer comprehensive coverage that fits your needs and budget.
Property Management You Can Trust
Why Us?
Putting safety first
We are dedicated to maintaining the highest safety standards, as evidenced by our 5-star rating from the British Safety Council’s Health & Safety Audit.
91% Happiness Rating
Keeping residents happy is a priority, and we wholly agree with you. That's why we pride ourselves on having a portfolio-wide Happiness Rating of 91%, providing you and your residents with the peace of mind that comes from working with a truly customer-focused company.
Highly accredited
To further demonstrate our commitment to excellence, we hold various accreditations and affiliations that showcase our professionalism and adherence to industry standards.
Industry-leading tech
Our innovative software makes the invisible visible, meticulously tracking and monitoring every detail – we’ve even launched our own bespoke resident apps! By moving to POD, you'll benefit from real-time monitoring of KPIs and actions, along with intelligent reporting.
Our Values
At POD, we live by our four core values, which guide everything we do. By embodying these core values, we provide a standard of property management that the rest of the industry often promises but rarely fulfils.
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Smart
By combining solid, human connections with technology-backed processes, we work smarter to make our customers happier. Innovation is at the core of what we do.
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Supportive
We believe in teamwork and have a common goal of supporting one another and our customers. Together, we create a collaborative environment where everyone can thrive.
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Meticulous
We're clear and committed in our approach. When a problem arises, we don't just fix it; we proactively look for ways to prevent it from happening again. Our attention to detail sets us apart.
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Dedicated
Our customers are our number one priority. We're here to make their lives better, and we're always there for them whenever they need us. We go above and beyond to ensure their satisfaction.
Case Studies
We blend operational excellence with meticulous dedication and tech-enabled processes to make our customers feel supported.
Hover or tap to see the details.
Experience the Best - Choose POD.
Switching your managing agent is smoother than you think!
Our mobilisation team guarantees a seamless transition by meticulously managing every detail. Trust us to make the process efficient and stress-free.
Give us a call on 0333 577 6656 or fill in the form and we will be in touch shortly!
Please note: we are unable to offer our services to new clients with less than 50 units in size.
