It’s no secret that the topic of service charge can be a contentious conversation. The property management industry often comes under scrutiny for confusion around residential service charge and what it entails. If a management firm isn’t implementing high levels of communication, residents can feel a disconnect between what they’re paying and what work they’re seeing done, with little transparency or control over the decision-making process.

It’s no secret that in the property management world, customer experience reigns supreme and the property management industry is often under intense scrutiny. From inadequate communication to inefficient maintenance processes, there are significant gaps that impact resident satisfaction and operational efficiency. However, at POD we are already trailblazing in our approach to ensure we make a difference to our industry.

There is often confusion as to what residential service charge actually is and where the money is spent. Here, the POD team take a closer look at service charges, management fees, discussing why transparent pricing and communication is key within the industry, with a few examples along the way!

If you are thinking of appointing a new property management company, inviting them to tender is standard protocol and a key part of the procurement process. However, what you may not know is that there are a few key questions that you should be asking to ensure the right fit for your building requirements and therefore, your residents.

Property management companies play a vital role in the property industry and their responsibilities extend far beyond the general upkeep of a building. Property managers handle a multitude of tasks essential for maintaining and enhancing the value of property investments, whilst caring for residents and managing their needs.

Utilising professional property management services is a necessity. Once developments are built, the obligations of the freeholder under the lease needs to be met. There needs to be stringent compliance check, consistent property upkeep, care and maintenance, which requires time, strategic planning and, above all else, expertise. This is where a reputable property management company can step in and offer invaluable assistance.

Reliable management includes legislation being abided by, lines of communication always being open, and protocols being followed at all times (more on that later!). Today, the POD team discuss some of the many benefits that come with utilising block and estate management services.