At POD, we are often asked why the service charge to a particular customer is different to that of a seemingly comparable property elsewhere. Whilst it might seem like an easy comparison, unfortunately, you are not comparing ‘apples with apples.’ 

Even when two buildings look similar from the outside, the way service charges are calculated can differ quite significantly. Here’s why.

Many property managing agents will refer to themselves as ‘transparent’, but when it comes to fees, what does this really mean?