At POD, we strive to deliver the same impeccable level of property management regardless of whether the development is classed as luxury living developments, a modern estate or anything in between! This being said, luxury developments tend to be more amenity rich; naturally they have more to manage and facilitate, which means expectations are justifiably higher.

This week, our team take a closer look at amenity rich developments, how POD help developers and landowners maintain reputation, as well as exactly what good management entails under the luxury bracket.

 

Luxury Property Management

In a nutshell, property management for luxury living developments ensures that high value blocks and estates maintain their functionality, charm and comfort but also exceed the expectations of the residents that live in them. As you would expect, the bar for quality and immaculate service is high, and as such, the level of management goes far beyond the assumed basics. In fact, in many cases, property management forms a level of bespoke service that caters to the unique lifestyle demands of affluent residents. For us, it’s about providing experiences that leave a lasting impression.

Amenity Rich Maintenance

Properties that are deemed as luxury usually acquire this status, one, because of their premium location, two, their size and three, because they are rich in amenities. At POD, we manage some of the largest high rise property developments in London, which we are extremely proud of. As a renowned property management company, we understand that meticulous standards play a huge part in the effective management of amenity rich developments. It’s not just about getting the larger scale facility preservation and maintenance right, but paying acute attention to the seemingly small details that feed into the overall machine, which are fundamental in creating unrivalled experiences.

At POD, our client buildings are made up of thousands of units, which include swimming pools, cinemas, gyms, meeting rooms, restaurants and even golf simulators! We proactively manage these facilities to ensure that the buildings run as seamlessly as possible, adhering to our immaculate standards and minimising any disruption for residents.

For example, planned maintenance works and routine inspections should be scheduled in advance. This pre-planning aids in facility longevity and prevents costly repairs further down the line. This is something we pride ourselves on and consider a hallmark of our excellence. In all that we do, we believe in prevention and proactively deliver exemplary services to eliminate the potential for future issues across all areas.

 

Scenario Testing 

At POD, part of our handover process for amenity rich developments includes scenario testing, in which all of our teams are trained accordingly. For example, at our Kings Road Park premises, this means ensuring our gym management company and our POD colleagues know the protocols for when there is someone in distress in the pool, or even if distress is visible from the steam room and sauna facilities. 

In our recent training, team Antidote, our gym provider, and POD ran through various scenarios before the pool was opened to customers. We also tested all alarms were working and could be heard by our team at the concierge and amenity desks. We then made sure that all team members knew where rescue equipment was located - this was vitally important as when KRP first opened the area, the anti-drowning equipment was not yet fully commissioned, and we were reliant on temporary lifeguards monitoring the wet amenities for a short period of time.

At POD, we ensure that all on site staff participate in fundamental training days, which demonstrates our meticulous standards when mobilising complex site.

 

Making Residents Lives Easier

Reputable property management for luxury living developments should work alongside the client and customer alike to achieve the overall goal of an amenity rich property. Not only do we ensure that all facilities are in full working order, but we see to it that residents are getting the most out of them. For example, not only do our concierge teams help residents to book out meeting rooms, but they will go the extra mile to arrange for equipment to be bought in to make presentation processes smoother.

We have valuable connections with trusted businesses and outsource time-consuming daily tasks to help make the overall customer journey seamless. From organising private dining experiences and liaising with caterers to ensure a flawless event, or simply arranging laundry services with our trusted provider, Laundry Republic, building long-term partnerships are important to POD. This extends to developers, helping to bolster reputation and credibility within this highly competitive industry.

 

Smarter Property Management

Technology has revolutionised the way luxury properties are managed. Not only does it pose ultimate convenience for residents, but it also proves an invaluable tool to developers, providing a digitised customer journey and management routines alongside advanced building analytics. In our opinion, it’s a pivotal part of managing amenity rich developments successfully.

Our smart technology enhances the seamless customer journey for residents, for example by aiding parcel management and allowing them to pre prebook facility slots. The benefit of smart systems not only increase customer satisfaction but help provide landowners with important insight through financial reporting.

At POD, our bespoke and revolutionary technology only adds to the high-end service we provide for our clients, helping to streamline and support the end-to-end property management process in modern properties.

 

The Community

At the heart of luxury living developments are the communities that form. The beautiful gardens, opulent lobbies, clean swimming pools and overall, well-maintained communal areas, contribute to the grandeur that London’s luxury properties are known for, becoming the soul of luxury living, and providing spaces that can foster strong relationships.

Property managers can also facilitate social interactions and cultural experiences, organising exclusive events and encouraging connections among residents. By nurturing a vibrant community, they transform luxury developments into places that feel like home.

With this in mind, through pro-active management and impeccable customer service, POD offer assurance and a level of care that allows residents to revel in the tranquillity and beauty of their surroundings, and landowners the peace of mind that their high-rise block is an exceptional and highly regarded vicinity. We genuinely care about our partnerships and as people, there’s nothing that makes us happier than watching community connections come to life.

Tailored Solutions

POD understand that property industry is everchanging and competitive, which is why we can tailor our management approach to suit your development. It’s paramount that communication between client and management company is clear and transparent, so that the end goal can be reached in the most effective way. Through our smarter property management, we’re all about giving our clients the results they dream of.

 

Our Recent Partnerships

From the immaculate and plush outdoor spaces to the high-tech security systems, we understand that every aspect of our delivery must be crafted to provide an unparalleled luxury lifestyle. The amazing results we’ve achieved can be seen on our case studies page! Just some examples of the luxury developments we manage in London include:

South Quay Plaza

SQP is a private for sale block with 1,307 units developed by Berkeley Group. We manage apartments, estates and facilities here, which includes two gyms, pool, sauna, steam room and treatment rooms, business lounge, screening room, private dining room, 56th floor bar and terrace, 2.6 acres of landscaped gardens and a 24-hour concierge

Kings Road Park

Set within a beautiful park in the Chelsea Design district, we manage 1,800 homes at Kings Road Park, developed by the Berkeley Group, with facilities including residents’ lounge bar, private meeting rooms, swimming pool, steam room and sauna, gymnasium, 24-hour concierge service, games room, virtual golf simulator, clay pigeon simulator and cinema rooms. Our on-site management team includes Estate Director, Maintenance Manager and Concierge & Duty Managers:

Sovereign Court

Based in Hammersmith, with close transport links to Kensington and Chiswick, we manage 8 blocks, 411 apartments and 9 houses here, with facilities in two towers including 24-hour concierge, fitness suites, private landscaped courtyards, resident communal lounge area and parking facilities.

Partner with POD

Partnering with a management company that understands the nuances of luxury living developments is a necessity for developers and landowners that wish to make a difference in their customer journey.

If you are looking for an expert property management company to assist in the smooth running of your luxury property development this year, the POD team are on hand to help you today: 

• Fill out our enquiry form

• Email us at relationships@podmanagement.co.uk

• Call us on 0333 577 6656 

We look forward to hearing from you!