Our COO, Ryan Collier, talks to Anna Clare Harper on The Return Podcast where they discussed how building management has the potential to make or break both investor returns and customer satisfaction.

Highlights of this episode include:

- How data analytics can be used to reduce investor costs and improve customer service for tenants - from optimising postroom staffing to 24 hour ‘between tenancy’ turnarounds
- The myth that new buildings cost less to run - since maintenance is about people and the quality of the building, not its age
- The myth that more data means better results - it’s not the data, but how you use it!
- Optimising building lifecycle costs - and the shocking cost of cheap taps, lifts and gates.

https://lnkd.in/eSqadxb